TTI has built a solid foundation with talented team members who work in harmony to obtain powerful goals. Our company spirit is demonstrated in our actions and in our respect for customers.
We are committed to providing value added services with a fresh and leading edge approach.
At TTI we understand the importance excellent service plays in repeat business and take pride in knowing our dedication contributes to the success of our customers. At TTI, Customer Service is our passion.
Thousands of companies daily depend on TTI’s intuitive business centers, kiosk solutions and ID scanners for the hospitality industry. With our international headquarters in New York and satellite offices in Phoenix, San Francisco, Boston, Ft. Lauderdale, and Mumbai, we are well equipped to anticipate and deliver exceptional service.
We believe that the people involved with empowering your guests through self service applications makes all the difference, and our executive team is with you all the way.
Founder & CEO
As CEO and founder, Steve guides TTI’s overall strategy, annual goals and objectives. His background includes more than 30 years in the self-service industry with a track record of leading startup companies to success.
Having been raised in the industry through his father’s business, Steve took over sales and operations for the company at the age of 25. Five years later, he executed a merger with a NY-based company then sold to one of the largest industry competitors, Gordon and Thomas Companies (G&T) – which operated more than 40,000 units. As part of the transition, Steve joined G&T as Sales Manager for the tri-state NY area and was onboard for eight years.
Steve launched TTI in 1991 as a telecommunications and Internet provider. He has since grown the company to millions of dollars in revenue and more than a dozen solutions – all of which were developed by listening to customer’s needs in their quest for operational efficiency. Through Steve’s leadership, TTI was one of the first to install public Internet kiosks in the NY area. Steve’s passion for customer service and integrity are evident as he interacts with customers on a daily basis to ensure complete satisfaction.
President and CTO
As President and CTO, Alex is responsible for the strategic direction, research and management of TTI’s intellectual property. He works closely with TTI’s customers to analyze current processes and identify innovative technology to improve operational procedures. He also oversees software, hardware and interface development and ensures successful field deployment.
Alex joined TTI in 2004 following the acquisition of Public Internet eXchange (PIX) where he served as the CTO. PIX provided easy-to-use, high-performance Internet Kiosks for public venues including coffee house, hotels and transit locations. Prior to PIX, Alex was the Vice President of Operations for Golden Screen, the leading out-of-home Internet based self-service provider. Golden Screen started activity in the United States in 1995, and by the end of 2000, was the sole provider of internet kiosks for the city of NY.
Alex has a Practical Engineer degree in Physics and more than 15 plus years of product, architecture and business development. With a primary focus on guest-facing solutions, Alex is uniquely positioned to lead TTI’s technology directive.
Neil oversees operations working hand-in-hand with the service department to streamline TTI’s installation scheduling and customer support. He is committed to putting the customer first and providing efficient service for clients and their guests.
Neil began working at TTI in 2004 as a business center and internet kiosk field technician and later earned several promotions due to his hard work and ethics. Prior to TTI, Neil held positions in both the retail and finance industries.
Neil is a 2004 cum laude graduate of the University of Albany (N.Y.). His degree is in business administration with a split-concentration in marketing and management and a minor in economics.
Vice President of Sales
Tim joined the company as Vice President of Sales with the goal of expanding TTI’s solutions throughout the hospitality industry. His 25 plus years of experience as a Sales Manager and Key Account salesman traveling throughout the US, is representative of his ability and willingness to build relationships and meet with customers and partners to achieve common goals. His focus on customer service and follow through dovetails well with the business philosophy at TTI.
Beginning his career with American Home Products (a Fortune 50 Company) where his last position was Eastern Region Manager for Institutional Sales, he took over the biggest accounts in the US for other consumer products firms like Philips Electronics. Velcro and Home Products International. Tim is a frequent traveler that uses a consultative approach to selling. His customers know him as the salesman that returns calls promptly and can be counted on to follow through with requests. Already a member of MLA, he is looking forward to joining associations that reflect the passions of the hospitality industry.
Vice President Business Development & Partnerships
Paul Payette is an industry veteran with 20 plus years’ experience leading sales and marketing of products and services, strategic planning, and achieving tangible bottom line revenues
His experience includes developing a scalable digital signage solution, and a distribution and re-seller network, and sales processes for a technology company. Prior, Paul was SVP, Global Business Development & Strategic Partnerships at Uniguest, where he led global expansion of the International business from 25 to over 66 countries. Paul also managed key hotel brands including Marriott, Hilton, Choice Hotels International and Wyndham. Prior to Uniguest, Paul was Senior Director at Choice Hotels International co-managing procurement services. Previous experience includes sales and marketing for Discovery Communications and a new start up, Blackboard, Inc.
Paul was decorated for Heroism in the United States Air Force He received a Bachelor of Arts degree from University of Maryland and participated in executive training at Harvard University.
Stephanie Sparks Smith
Marketing, Advertising, Public Relations
Stephanie Sparks Smith is Founder and Digital Matriarch at Cogwheel Marketing and partner and partner at Cayuga Hospitality Consultants. Her focus is helping companies drive incremental exposure and revenue to their websites and online channels through digital marketing and advertising. Previously, she was VP of eCommerce and Technology for Baywood Hotels. She has her MBA from University of Texas at Dallas and undergrad in hospitality at Virginia Tech. Currently, she resides in Seattle and enjoys the outdoors and seafood there.
Account Manager, Mexico and Latin America
Jorge Nápoles is based in Mexico City and has 20 years of experience in high quality technological solutions in the Hospitality Industry. His expertise in access control and self service devices has earned him additional business serving airports and airlines. Jorge enjoys proficiency in international trade and logistics processes. He prides himself on adapting solutions specific to the needs of each individual client.
In The News
Check out Steve’s article in Hawaii Hospitality, pages 16-17