December 12, 2016 – New York, NY – TTI Technologies, best known for their beautiful customized Hospitality Business Center Kiosks that are safe and secure for guests, received high accolades from the Empire Hotel Group as a result of multiple years of service of its TTI Business Center Solutions. Glenn Isaacs, Vice President of The Empire Hotel Group remarked “We have used TTI as our exclusive business center solution provider for years.  We recently upgraded to their new software module; TTI Access Portal which prompts our guests for their e-mail addresses. This is powerful as we now have the information needed to send them our offers and promotions.  We market guests directly since the majority of the e-mails received are valid.  Not only have we increased occupancy at our properties, we are now able to bypass the OTAs in many cases, thereby earning us higher average room rates.” Mr. Isaacs further went on to add “We have our own web portal where we download the e-mails effortlessly.   Between TTI’s customer service and their software innovations, why would you want to use anyone else?”

Guest Facing Technology, or as others call it, guest experience management, is becoming an integral component of hotel management because it is the underlying support base for enhanced guest service. The era of digital communication channels have become so dominant, guest experience management has become commensurately more complex. There are many different ways todays guests can request services, such as amenities, by email and mobile apps. Additional complexity is added with text messaging creating challenges for the staff to resolve these messages. Hotels are now able to better prioritize and enhance the guest experience with the right technological tools from TTI Technologies.

An innovative business center application gives the hotel complete control over access to usage. No PMS integration is required. “Make money with your business center!” said Steve Blidner, TTI CEO. “TTI Access Portal is easy to use for the staff and convenient for guests.  This Add-On Module to your TTI Free to Guest Facing Technology Software gives you back control of your open access Business Center. The benefits will return your costs quickly!”

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