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Hotels Using Tablets:

The Pros and Cons of Business Center Informational Tablets

In the world of technology, sometimes it can be easy to get swept up in the new and shiny. Hotels are attempting to reimagine their hotel business center into a guest enhancement tool that acts as a digital concierge. With that comes new hardware and software challenges.  If you are considering upgrading your current business center hardware to utilize a tablet, here are some pros and cons of hotels using tablets that you should consider before making your decision.
Business Guest Using Tablet

Pros of Business Center Tablet

  1. Tablets give a modern look and contemporary feel compared to a standard PC
  2. There is a considerable space saved by implementing a tablet over a PC or Mac.
  3. Option to hand tablets to guests, allowing for ease of usage and smooth interaction between the hotel team and guests without a table or barrier.
  4. Flexibility to be used for guest computing, mobile printing, concierge services and boarding pass access/printing with the right software and hardware combination.

Cons of Hotels Using Business Center Tablets

  1. Guests that are visually impaired may have issues with smaller screens.
  2. Tablets tend to overheat when in enclosures, as they are not designed to be in operations 24 hours a day.  When using an enclosure, consider selecting a table that has a built-in cooling system.  This will cost more, but less than repurchasing another tablet due to overheating issues. It also ensures the device does not have issues with speed or downloading large files.
  3. When considering the option of a mobile tablets that can be handed out, there is concern for theft of both guests and employees.  There are Lojack or similar programs that can be purchased act as a deterrent if this is a concern.
  4. Utilization of MS Office (Microsoft Word, Excel and Powerpoint) would be difficult to use on a tablet and may cause guest frustration.