TTI Technologies….Superior satisfaction levels increase repeat guests
TTI Technologies, a supplier of ID/Passport Scanners, Business Centers, Lobby Tablets, Hotel Information Boards, is proud to announce a better then 93% satisfaction rate from its customer satisfaction tracking survey. “Great customer service is one of the reasons for our continued growth and success,” says Steve Blidner, TTI CEO. “For example, one of our activity reports detail a common occurrence. When a guest has trouble printing their boarding pass, often panic erupts. It is times like this where our 24/7 support really is a lifesaver and excels beyond the standard support levels that our competition offers. We understand that if guests are happy the hotel management will be too, that is where our focus is,” says Blidner.
Survey results can be viewed at: Business Center July Report
Do our clients notice the difference? This is what they are saying:
Subject: Guest Survey Results
Steve, congrats to you and your team on another great month of guest survey results. Impressive!
VP Retail Leasing & Property Management
OUTRIGGER ENTERPRISES GROUP
2375 Kuhio Avenue ♦ Honolulu, HI 96815
TEL +1 808 921-6679 ♦ CELL +1 808-285-8446 ♦ FAX +1 808 457-3540
WEB outrigger.com ♦ WEB waikikibeachwalk.com
The scanner is a big part of our business as we need to know everyone who is staying in our rooms. I cannot say enough about your Tech support, Santos was especially patient with me as I am not very computer savvy and he made it easy. Thank you and your company so much for being there for us.
Fairways Inn of Naples
103 Palm River Blvd.
Naples, FL 34110
Subject: RE: Business Center Service
“TTI is an exceptional partner. Not only do they provide a wide array of hardware and software, they follow it up with amazing support and service.”
M I C H A E L B A I E R / G E N E R A L M A N A G E R
STANFORD COURT, WWW.STANFORDCOURT.COM
905 CALIFORNIA STREET, SAN FRANCISCO, CA 94108
O: 415 732 4001 / M: 415 432 0857 / @GMMICHAELB